![]() ![]() We would like to extend our deep appreciation to Marco, Julio, and Roman of the Entertainment Staff for keeping us involved, but we want to give special recognition to Jazmin of the Entertainment Staff for her genuine kindness and her extension of friendship she showed our kids. The entertainment staff was extremely engaging and always upbeat. Everyone we came into contact with from housekeeping to the bartenders were always friendly and willing to help. What would make me go back to this resort in a heartbeat was the service. It would have been great to have a quiet pool option. The pool itself was great, but it could get rather loud. The other minor complaint was the main pool. But the paddle boards and the kayaks were definitely a lot of fun and the water was still clear enough to see the floor. There is a more open beach about an 8 minute walk that we attended and you can see a very stark difference. The beach had a rock wall which made it calm, but the water was pretty stagnant. There are two things that we wish were better: the beach and the pool. We dined at each restaurant and had a great experience at each one. We were a short walk to everywhere including the ocean. The resort is definitely on the smaller side, but that is what we wanted. Our family truly enjoyed our stay and were very sad to leave. Grand Sunset Princess All Suites Resort.Sanctuary at Grand Memories Santa Maria.Hotels near Riviera Elite Private Yacht Tours.Hotels near Adoratorio, Ruinas Chac-hal-al.Family Beach Resorts in Puerto Aventuras.Cool & Unique Resorts in Puerto Aventuras.Luxury Beach Resorts in Puerto Aventuras.Adults Only and Adult Friendly Resorts in Puerto Aventuras.All Inclusive Resorts in Puerto Aventuras.Barcelo Hotels & Resorts in Puerto Aventuras.Hotels near Dreams Aventuras Riviera Maya.We will certainly use a Catalonia resort again in future. ![]() The beach is pretty small but plenty sun loungers and a great little bay for swimming in. One has all the daytime games and entertainment and the other is much more chilled and perfect for younger kids. The evening dance shows are also amazing! There are 2 main pool areas. The entertainment team are absolutely fantastic and really go the extra mile to create a fun atmosphere throughout the day. Our 6 year old loved the kids club and there is an abundance of games and events around the pool and beach for the older kids (mostly the dads). The best thing about this resort for us is the entertainment, both throughout the day and the evening. The basic rooms are a little dated but have all that you need and are serviced and cleaned every day. The food across all restaurants is very good, the steakhouse is excellent. My wife and I were there for 2 weeks with our 2 kids (6 and 18 months). I cannot recommend this resort highly enough. Anyways, just don’t stay here unless you want average food and employees who don’t care.… They gave all my friends issues, we were able to get ONE reservation at a restaurant (they couldn’t find our reservation tho) Servers barely took our drink orders or helped us with anything. There are no signs saying we needed a shirt and also why wouldn’t he tell me before asking me for my room info. I was walking into the buffet area and the man up front ask me for my room info to sit us down the proceeds to say he can’t sit me unless I have a shirt. Drinks weren’t that great, room service food was crap, the employees were rude. We eat at the buffet (not the best food) not alot of variety and also everything was running out! There’s no entertainment for adults either lol club had kids in it lol idk what’s that about. ( Did find a roach) Second day: We were out all day, we get back try to enjoy the pool but they close them at 7!!!!! WHO CLOSES POOLS AT 7!!!! So disappointing. After that long as wait, We get to our room and everything did seem fine with the room it was a bit dirty I will say. We finally get our BURGERS Alittle over an hour!!! NO apologies for the wait at all. ![]() We are sitting and waiting for our food, wondering what’s taking so long, mind you there’s barely any people there. We go upstairs take a seat and 10 mins later order our burgers. He said we could go eat at the privilege restaurant at Beloved since my friend and I had the privilege bracelets. We were so hungry we went to the buffet and it was 40 mins before closing and he wouldn’t sit us down. First day: Gave us a hard time checking in, couldn’t find our itinerary after like 20 mins apparently it appeared. Where do I begin, sheesh… this place was horrible.
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